Privacy Policy

Basic data protection information

Sergio Flores Menendezhereinafter, undertakes to comply with the legislation in force at all times regarding the processing of personal data. By means of the following privacy policy Sergio Flores Menendezin accordance with the requirements of the RGPD informs users of:

1. Who is responsible for the processing of your data?

The person responsible for the processing of your data is Sergio Flores Menendez

sergiowalkingtours.com informs the user that the data provided through the navigation through our website, the contact form or sending e-mails, will be processed by sergiowalkingtours.com and that such treatment is included in the Register of Treatment Activities managed by sergiowalkingtours.com in accordance with the provisions of the RGPD.

2. What are your personal data used for?

At sergiowalkingtours.com when the user accepts our privacy policy he/she authorizes us to use and process the personal data provided for:

Send you the information and provide the service you request through the various forms available on our website (contact, work with us…).

To provide you with information about offers, products and services requested.

Occasionally, sergiowalkingtours.com may use your personal data to send you e-mail notifications. Such notifications will be made to inform about modifications in our services or products or in our policies and legal conditions.

To send you commercial communications about offers, activities and promotions from sergiowalkingtours.com and sector information that may be of interest to you by conventional or electronic means when you have checked the box that you wish to receive information.

3. What is the legitimacy for the processing of your data?

The legitimacy for the processing of your data by sergiowalkingtours.com is based on:

The user’s consent to receive commercial communications regarding offers, activities and promotions from sergiowalkingtours.com and sector that may be of interest to you. The user may revoke the consent given at any time.

4. How long do we keep your data?

The data to send the information or provide the service requested through the various forms available on our website will be retained for as long as the contractual relationship is in force, and once terminated during the statutory limitation period.

Regarding the period of conservation of cookies, you can obtain more information on our website in the section ‘Cookies Policy’.

5. What kind of data do we process from our users?

sergiowalkingtours.com treats the following categories of data:

Data of users who fill in any of the available forms: The personal data provided by the user will be used for the following purposes sergiowalkingtours.com requests include:
Identification data: name and surname, telephone, postal and e-mail address.

Only people over 16 years of age can provide data through our website. If you are under this age you must have the consent of your parents or legal guardians.

The User guarantees the authenticity and timeliness of all the data he/she communicates to sergiowalkingtours.com and declares that he/she is over 16 years of age, and shall be solely responsible for any false or inaccurate statements he/she may make.

The personal data processed by sergiowalkingtours.com can be mandatory or voluntary.

Voluntary information is information that the user is not required to provide in order to contact us.

The fields marked with an asterisk (*) or with the word (required) in our forms are mandatory, refusal to provide them will result in the impossibility to provide the service or fulfill your request.

In the event that you provide us with data of third parties, you declare that you have their consent and undertake to transfer the information provided in this clause to them, exempting sergiowalkingtours.com of any type of obligation. However sergiowalkingtours.com may carry out verifications to verify that the third party has been informed by adopting the diligence measures established in the data protection regulations.

6. To which recipients will your data be communicated?

No data will be transferred to third parties unless required by law or in the event that it is necessary to fulfill your request.

7. What rights do you have and how can you exercise them?

The user may exercise the following rights before sergiowalkingtours.com:

1. Access to your personal data
2. Rectify them when they are inaccurate or incomplete
3. Request the deletion or cancellation of data when, among other reasons, they are no longer necessary for the purposes for which they were collected.
4. Oppose your treatment
5. Request the limitation of the processing of your data when any of the conditions provided for in the regulations are met.
6. Request the portability of your data in the cases provided for in the regulations.
7. Prevent being subject to automated decisions
8. Revoke consents granted

In order to exercise their rights, users must send a letter indicating the right they wish to exercise and attach proof of identity and a postal or e-mail address for notification purposes. This request can be made either by:

Mail to: Sergio Flores Menendez – Calle los Molinos 15, 38480 Buenavista del Norte.
Mailing to the following e-mail address: info@sergiowalkingtours.com.

sergiowalkingtours.com shall reply to the request for the exercise of rights within one month of receipt of the request. This period may be extended for a further two months if necessary, taking into account the complexity and number of applications. We will inform you of any extension within one month of receipt of the request, stating the reasons for the delay.

Likewise, the interested parties have the right to file a complaint before the competent Control Authority (Spanish Data Protection Agency) when they consider that sergiowalkingtours.com has violated their rights under data protection regulations at www.agpd.es.

8. Is my data safe?

sergiowalkingtours.com has a contract in force with the hosting company IONOS Cloud, S.L.U. for the hosting of its web page. It is a European company and has the latest systems in security measures.

sergiowalkingtours.com guarantees the adoption of appropriate measures to ensure the confidential treatment of your data, taking into account their confidential nature.

sergiowalkingtours.com undertakes that such data will remain secret, treating them with the utmost reserve, and declares to have implemented in its information system, the security policies corresponding to the type of data handled in accordance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).

All data provided through our platform is done through a secure protocol. Our website has an SSL certificate that allows an encrypted connection to be established when a user visits our website and exchanges information with us.

9. Links to other websites

If you choose to leave our Web site through links to other Web sites not owned by us, sergiowalkingtours.com shall not be responsible for the privacy policies of such Web sites or the cookies that they may store on the user’s computer.