{"id":1981,"date":"2023-07-28T08:44:47","date_gmt":"2023-07-28T08:44:47","guid":{"rendered":"https:\/\/walkingtours.e2w.es\/politiques-de-vente\/"},"modified":"2024-12-20T13:24:10","modified_gmt":"2024-12-20T13:24:10","slug":"politiques-de-vente","status":"publish","type":"page","link":"https:\/\/sergiowalkingtours.com\/fr\/politiques-de-vente\/","title":{"rendered":"Politique d&rsquo;annulation"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.16&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.16&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.4&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<h3>Politique d&rsquo;annulation :<\/h3>\n<p>SERGIO WALKING TOURS se r\u00e9serve le droit de reporter ou d&rsquo;annuler une excursion si le nombre d&rsquo;inscrits est insuffisant. Dans ce cas, les paiements re\u00e7us pour la r\u00e9servation seront int\u00e9gralement rembours\u00e9s, sans possibilit\u00e9 expresse d&rsquo;un autre type de compensation.<\/p>\n<p>Le client a le droit d&rsquo;annuler la r\u00e9servation et de se faire rembourser le prix de celle-ci dans les conditions suivantes :<\/p>\n<ul>\n<li>Les annulations doivent \u00eatre notifi\u00e9es par \u00e9crit, par courriel, \u00e0 l&rsquo;adresse info@sergiowalkingtours.com. Ce courriel doit contenir tous les d\u00e9tails de la r\u00e9servation, y compris le nom du voyage, le nom et le pr\u00e9nom de la personne qui a effectu\u00e9 la r\u00e9servation, la date, le mode de paiement et les coordonn\u00e9es. Les annulations communiqu\u00e9es par d&rsquo;autres moyens ne seront pas accept\u00e9es.<\/li>\n<li>Jusqu&rsquo;\u00e0 48 heures avant le d\u00e9but de l&rsquo;activit\u00e9 : 50 % de frais d&rsquo;annulation.<\/li>\n<li>Moins de 48 heures avant le d\u00e9but de l&rsquo;activit\u00e9 : 100 % de frais d&rsquo;annulation.<\/li>\n<li>Si SERGIO WALKING TOURS annule l&rsquo;activit\u00e9 en raison de conditions m\u00e9t\u00e9orologiques d\u00e9favorables, d&rsquo;alertes m\u00e9t\u00e9orologiques \u00e9mises dans les 48 heures pr\u00e9c\u00e9dant l&rsquo;activit\u00e9 ou de cas de force majeure (incendies, accidents, gr\u00e8ves, conflits sociaux, etc.), 100 % du montant pay\u00e9 sera rembours\u00e9 ou une autre date pourra \u00eatre fix\u00e9e pour la r\u00e9alisation de l&rsquo;activit\u00e9 dans les deux mois suivants.<\/li>\n<li>Les activit\u00e9s commenceront \u00e0 l&rsquo;heure pr\u00e9vue par l&rsquo;entreprise, avec un maximum de 10 minutes de temps de courtoisie pour ceux qui arriveraient en retard. Une fois ces 10 minutes \u00e9coul\u00e9es, afin de ne pas retarder le reste du groupe, l&rsquo;activit\u00e9 commencera et sera consid\u00e9r\u00e9e comme \u00ab no show \u00bb. Aucun droit de modification ou de remboursement ne sera accord\u00e9.<\/li>\n<li>Le guide responsable doit g\u00e9rer le risque \u00e0 tout moment. Par cons\u00e9quent, il se r\u00e9serve le droit de refuser un participant s&rsquo;il ne porte pas les chaussures ou l&rsquo;\u00e9quipement appropri\u00e9s. En effet, cela pourrait non seulement mettre en danger sa propre s\u00e9curit\u00e9, mais aussi celle du groupe.<\/li>\n<li>Le guide responsable se r\u00e9serve le droit de refuser l&rsquo;acc\u00e8s \u00e0 l&rsquo;activit\u00e9 \u00e0 un participant qui pr\u00e9senterait des signes d&rsquo;ivresse, aurait consomm\u00e9 des drogues ou des stup\u00e9fiants, ou dont l&rsquo;\u00e9tat physique ou mental ne serait pas adapt\u00e9 \u00e0 l&rsquo;activit\u00e9, ce qui pourrait mettre en danger sa s\u00e9curit\u00e9 ou celle du groupe.<\/li>\n<li>Pour des raisons de s\u00e9curit\u00e9, les animaux domestiques ne sont pas admis pendant les activit\u00e9s.<\/li>\n<\/ul>\n<h3>Politique de remboursement :<\/h3>\n<p>Les remboursements peuvent prendre jusqu&rsquo;\u00e0 72 heures pour \u00eatre effectifs.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Politique d&rsquo;annulation : SERGIO WALKING TOURS se r\u00e9serve le droit de reporter ou d&rsquo;annuler une excursion si le nombre d&rsquo;inscrits est insuffisant. Dans ce cas, les paiements re\u00e7us pour la r\u00e9servation seront int\u00e9gralement rembours\u00e9s, sans possibilit\u00e9 expresse d&rsquo;un autre type de compensation. Le client a le droit d&rsquo;annuler la r\u00e9servation et de se faire rembourser [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"difl_page_category":[],"class_list":["post-1981","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique d&#039;annulation - Sergio Walking Tours - Tu gu\u00eda profesional<\/title>\n<meta name=\"description\" content=\"See Tenerife through the eyes of a local\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sergiowalkingtours.com\/fr\/politiques-de-vente\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique d&#039;annulation - 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